Arielle Dorsky is seeking a Position in Marketing
Zack Rosenberg | April 29th, 2012
Location: NYC
At the present time, I am looking for a position in the marketing/advertising, entertainment, and sports industries; as an Assistant, Coordinator, or Planner role. I graduate from Indiana University in May 2010, with a Bachelor’s Degree in Communication and Culture with minors in Public Management and Telecommunications. I have held positions in both social events and sports and entertainment. Most recently, I was the Consumer Relations Lead at The Topps Company, where I received the Employee Recognition award twice. I also planned the company holiday party and accompanying events. I know how to perform under pressure within expected deadlines in demanding work environments, as well as offer excellent support and service to clients and team members. I have worked in a variety of industries and working environments, and I am open to learning something new. I am seeking a position where I am able to grow within the company.
Email: adorsky802@gmail.com
EMPLOYMENT
Consumer Relations Representative/Supervisor March 2011 – March 2012
The Topps Company, New York, NY
- Collaborated with SVP of Sports and Entertainment, VP of Operations, and Manager of Customer Service and Logistics on the appropriate course-of-action to resolve customer issues
- Worked with VP of Operations to implement new customer service key performance indicators
- Manual data entry for item SKU numbers and part numbers
- Participated in weekly redemption backorder meetings
- Worked with vendors to create our the backorder report
- Provided excellent customer service and resolved customer sports and entertainment problems and/or complaints
- Performed quality assurance testing on new and revised Topps products and digital properties
- Implemented new policies and procedures for customer service and vendor relationship
- Provided authorization of customer returns using NPC secure system enhancements
- Collaborated with IT and Digital Strategy to collect and analyze data
- Attended Oracle training to help facilitate the training to the entire department
- Helped with creating problem solutions for Oracle implementation
- Partnered with IT to implement the new customer service phone system and phone tree
- Partnered with the licensing department to obtain celebrities’ endorsement contracts
- Pulled baseball and football images for future products upon request
- Acted as point person for multiple fulfillment houses
- Two time employee of the month, outstanding employee recognition award
- Helped to plan company holiday party
- Responded to Better Business Bureau complaints in a timely and professional manner, maintain a focus on improving BBB rating
- Reviewed Terms and Conditions and promotions and provide edits to improve communication to participants
- Created a Manual/Handbook for new employees, with guidelines, procedures, and points of contact
Event Consultant June 2010 – December 2010
Marquis Florals by Kim, Marlboro, NJ
- Assisted owner with daily duties and client meetings
- Participated in marketing and bridal show planning meetings
- Increased revenue with showroom retail
- Established new relationships with new retail wholesalers, clients, and vendors
- Maintained relationships with recommended vendors
- Organized and oversaw bridal showcases with 22 vendors, runway shows and live DJ performances for 300 plus guests in attendance
- Organized and maintained incoming registrations for all events
- Confirmed and attended 10 plus off-site bridal showcases
- Increased social media presence via Facebook, Twitter, and YouTube
- Created flyers, brochures, posters, and other marketing materials for upcoming events
- Organized the first ever floral trunk show with Susan G. Komen
- Wrote press releases
- Performed exceptional customer service
- Assisted newly engaged couples by providing wedding recommendations
- Answered phone calls and scheduled appointments as needed
- Worked in design studio to prepare upcoming events
Assistant to the Senior Account Executive June 2009 – August 2009
Grace Hats New York, New York, NY
- Act as Senior Account Executive when she was on an extended leave of absence
- Introduced 5 new clients to the company
- Modified the 2000 plus client database removing duplicate entries
- Used QuickBooks and Microsoft Office daily
- Created E-mail newsletters with Microsoft Publisher for email blast promotions
- Liaised between Account Executives and corporate interns
- Coordinated the daily job responsibilities of the corporate interns
- Partnered with the account team to organize trade shows and in-house events
- Communicated with clients and nurtured a business relationship
- Tracked invoices and facilitated payments in a timely manner
Human Resources Labor Tactician May 2007 – August 2007
Six Flags Great Adventure, Jackson, NJ
- Ensured schedules for every department were accurate and adhered to
- Trained new users on Human Resources Information System (HRIS) and Service Labor Time Standards (SLTS)
- Ran weekly labor optimization meetings for the theme park and the water park
- Organized the staffing and scheduling at Hurricane Harbor Water Park
- Provided excellent customer service and resolved guests problems and/or complaints
- Worked closely with human resource managers and general managers
Dining Hall Cashier/Student Supervisor February 2008- May 2010
IU RPS Dining Services, Bloomington, IN
- Notified appropriate employees of about the operation of the food services
- Trained new hires
- Monitored daily activities within the Dining Hall
- Assigned tasks and responsibilities to student staff for 1st, 2nd and 3rd shifts as required
- Provided excellent customer service and resolved guests problems and/or complaints
- Created cash drawers in the Dining Hall and monitored the monetary funds for the designated shift
Intern June 2008 – August 2008
Grace Hats New York, New York, NY
- Participated in trade show sales and production
- Secured new orders from fashion boutiques and department store buyers
- Participated in all meetings including buyer meetings
- Made the Senior Account Executive and Chief Operating Officer’s sales calls
- Used QuickBooks and Photoshop daily
- Performed daily office responsibilities duties
- Contributed to the process behind an upcoming new line
- Entered sales orders into the system
Retail Cashier, Manager, Supervisor July 2002 – August 2006
Six Flags Great Adventure, Jackson, NJ
- Scheduled employees breaks in accordance to child labor laws
- Managed employees’ cashier drawers ensuring that they were not over or under $3,500
- Trained new hires
- Provided excellent customer service and resolved employee problems and/or complaints
EDUCATION
Indiana University, College of Arts and Sciences Bachelor of Arts, May 2010
Bloomington, IN GPA: 3.0/4.0
HONORS
- Kudos Award
Indiana University Residential Programs and Services
ACTIVITIES
- Member of Union Board at Indiana University
- Participated in organizing Welcome Week events
- Participated in a panel for undergraduate students
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Tags: New York, Representative /Supervisor, Topps Company
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